{"xsrfToken":"6cf363f541d7d08eca97cca11413e1fc14c8b4c8_lout","branding":{"id":"3","key":"hdrank","name":"Soporte Ranking PAR","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/5","theme":{"headerBGColor":"#fefefe","headerLinkColor":"#292929","headerLinkHoverColor":"#0b0012","headerLinkHoverBGColor":"#0b0012","headerBadgeColor":"#0b0012"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6db2925f-c886-4ef8-bc2e-bfe7ca413d03/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjVjYjc5Ny04ZTc0LTRmN2EtOTBhNi00NzEzNTExNjY3MzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkYjI5MjVmLWM4ODYtNGVmOC1iYzJlLWJmZTdjYTQxM2QwMyI6WyJyZWFkIl19LCJleHAiOjE3MzMwNzI0NDYsIm5iZiI6MTczMzA3MTg0Nn0.4Bd6OHtA_j8hJl4lM3HDeawOTyGzyYzDQZrMjFDCuOw&client=0b5cb797-8e74-4f7a-90a6-471351166737&mode=fit","logoId":"6db2925f-c886-4ef8-bc2e-bfe7ca413d03","isLogoAvailable":true,"helpCenterTitle":"Bienvenido/a al centro de soporte de Aequales","sharedPortalName":"Soporte Aequales","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido/a al centro de soporte de Aequales","sharedPortalName":"Soporte Aequales","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#66c6ba","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c92dc54a-6756-4a7b-a6b5-8741fab3c182/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjVjYjc5Ny04ZTc0LTRmN2EtOTBhNi00NzEzNTExNjY3MzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5MmRjNTRhLTY3NTYtNGE3Yi1hNmI1LTg3NDFmYWIzYzE4MiI6WyJyZWFkIl19LCJleHAiOjE3MzMwNzI0NDYsIm5iZiI6MTczMzA3MTg0Nn0.MrPr98DIKuLumQu-UIBTCaswbzACsm_Oku6Gg9e-TX8&client=0b5cb797-8e74-4f7a-90a6-471351166737&height=300&mode=fit","bannerMediaApiFileId":"c92dc54a-6756-4a7b-a6b5-8741fab3c182","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"hdrank","projectId":10008,"serviceDeskId":3,"name":"Soporte Ranking PAR","description":"<p>Bienvenida/o. Puedes generar una solicitud Soporte Ranking PAR a partir de las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"45","name":"Actualización de datos","descriptionHtml":"","callToAction":"Actualización de datos","introHtml":"","icon":10479,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[16],"key":""},{"id":"43","name":"Cambio de contraseña","descriptionHtml":"","callToAction":"Cambio de contraseña","introHtml":"","icon":10506,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[16],"key":""},{"id":"44","name":"Cambio de usuario","descriptionHtml":"","callToAction":"Cambio de usuario","introHtml":"","icon":10494,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[16],"key":""},{"id":"39","name":"Condiciones y tiempos de participación","descriptionHtml":"","callToAction":"Condiciones y tiempos de participación","introHtml":"","icon":10532,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[14],"key":""},{"id":"32","name":"Consultas de evaluación","descriptionHtml":"","callToAction":"Consultas de evaluación","introHtml":"<p>Consultas relacionadas con el proceso de evaluación del Ranking PAR.</p>","icon":10482,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[14],"key":""},{"id":"38","name":"Consultas de premiación","descriptionHtml":"","callToAction":"Consultas de premiación","introHtml":"<p>Consultas relacionadas con el proceso de premiación del Ranking PAR</p>","icon":10502,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[14],"key":""},{"id":"28","name":"Consultas generales","descriptionHtml":"","callToAction":"Consultas generales","introHtml":"<p>Consultas sobre confidencialidad, protección de datos, etc</p>","icon":10528,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[14],"key":""},{"id":"50","name":"Error de plataforma","descriptionHtml":"","callToAction":"Error de plataforma","introHtml":"<p>Solicitudes relacionadas con errores de la plataforma PAR</p>","icon":10558,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[19],"key":""},{"id":"33","name":"Error en la plataforma PAR","descriptionHtml":"<p>Necesitas ayuda con la plataforma? Hay algún error de visualización? Selecciona esta opción para solicitar asistencia</p>","callToAction":"Error en la plataforma PAR","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":10553,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[13],"key":""},{"id":"40","name":"No aplica a mi organización","descriptionHtml":"","callToAction":"No aplica a mi organización","introHtml":"","icon":10508,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[15],"key":""},{"id":"30","name":"No entiendo una pregunta","descriptionHtml":"","callToAction":"No entiendo una pregunta","introHtml":"<p>Tengo dudas sobre una o varias preguntas del formulario</p>","icon":10549,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[15],"key":""},{"id":"41","name":"No sé que archivo debería adjuntar","descriptionHtml":"","callToAction":"No sé que archivo debería adjuntar","introHtml":"<p>Dudas sobre los requerimientos y especificaciones de los archivos</p>","icon":10531,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[15],"key":""},{"id":"42","name":"Otras consultas","descriptionHtml":"","callToAction":"Otras consultas","introHtml":"<p>Otras consultas relacionadas con las preguntas del formulario del Ranking PAR</p>","icon":10526,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[15],"key":""},{"id":"37","name":"Otras consultas","descriptionHtml":"","callToAction":"Otras consultas","introHtml":"<p>Otras consultas relacionadas a la funcionalidad o restricciones de la plataforma</p>","icon":10520,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[13],"key":""},{"id":"36","name":"Problema con el registro/acceso a plataforma PAR","descriptionHtml":"","callToAction":"Problema con el registro/acceso a plataforma PAR","introHtml":"<p>Problemas ingresando o registrándose a la plataforma PAR</p>","icon":10469,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[13],"key":""},{"id":"47","name":"Problema con visualización de informe de resultados","descriptionHtml":"","callToAction":"Problema con visualización de informe de resultados","introHtml":"","icon":10520,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[13],"key":""},{"id":"34","name":"¿Tienes alguna sugerencia? ","descriptionHtml":"","callToAction":"¿Tienes alguna sugerencia? ","introHtml":"<p>Haznos saber cual es tu idea para una nueva característica.</p>","icon":10543,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[12],"key":""},{"id":"46","name":"Actualización de actividad económica","descriptionHtml":"","callToAction":"Actualización de actividad económica","introHtml":"","icon":10485,"iconUrl":"https://aequales.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Soporte y/o problema técnico"},{"id":16,"name":"Actualización de datos de acceso/contacto"},{"id":14,"name":"Consultas sobre el proceso del Ranking PAR"},{"id":15,"name":"Consultas sobre preguntas del cuestionario"},{"id":12,"name":"¿Tienes alguna sugerencia?"},{"id":19,"name":"Soporte interno Aequales"}],"orderMapping":{"16":[43,44,45],"11":[28,33],"14":[28,39,32,38],"19":[50],"9":[33,28],"15":[40,41,30,42],"10":[36,33,28],"13":[47,33,36,37],"12":[34],"8":[30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"17e11955-99c8-3e44-9d4d-c160abc48291","appLinkName":"System Confluence","appLinkUrl":"https://aequales.atlassian.net/wiki","spaceKey":"HDRANK","spaceName":"Soporte Ranking","spaceUrl":"https://aequales.atlassian.net/wiki/spaces/HDRANK","isServer":false},"labels":[],"projectKey":"HDRANK","serviceDeskId":3,"kbLinkDomainURLs":["https://aequales.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HDRANK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjVjYjc5Ny04ZTc0LTRmN2EtOTBhNi00NzEzNTExNjY3MzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzMwNzMwNDYsIm5iZiI6MTczMzA3MTg0Nn0.jORuO8dV1AGUA1AOL9jvzRebVcDQ1ce363_54rSkLQI","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"0b5cb797-8e74-4f7a-90a6-471351166737","tokenDurationInMins":20}},"sharedPortal":{"name":"Soporte Aequales","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://aequales.atlassian.net/wiki","kbLinkDomainURLs":["https://aequales.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}